Policies & Legal

Garuda is a retail and commerce platform offering electronics, home appliances, furniture, gadgets, smart devices, accessories, lifestyle essentials, and related products and services for modern homes and everyday living. Our product categories may include smartphones, laptops, televisions, audio products, refrigerators, washing machines, air conditioners, kitchen appliances, water purifiers, smart home products, gaming accessories, office and study furniture, living room furniture, bedroom furniture, dining furniture, storage solutions, décor, and other lifestyle products.

You may use the Garuda website only if you are legally capable of entering into a binding contract under applicable law. By using the website or placing an order, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian. If you are using the website on behalf of another person, family member, organisation, or entity, you confirm that you have the authority to do so and to bind such person or entity to these Terms.

Certain features of the website may require you to create an account or provide information such as your name, mobile number, email address, billing address, delivery address, GST details where applicable, payment information, product preferences, and service requirements. You agree to provide accurate, complete, current, and truthful information at all times. Garuda will not be responsible for failed deliveries, delayed support, incorrect billing, failed communication, warranty issues, or service limitations arising from incorrect, incomplete, outdated, or misleading information provided by you.

Garuda makes reasonable efforts to ensure that product descriptions, images, prices, specifications, dimensions, colours, materials, features, model numbers, brand information, warranty details, offers, and availability displayed on the website are accurate and updated. However, product images are for representation purposes and may vary slightly from the actual product due to lighting, photography, screen settings, packaging changes, manufacturing variations, brand updates, or batch differences.

All prices displayed on the website are in Indian Rupees unless stated otherwise. Product prices may include or exclude applicable taxes, delivery charges, installation charges, handling charges, convenience fees, payment gateway charges, finance processing fees, packaging charges, extended warranty charges, or other applicable costs depending on the product and order type.

When you place an order on the Garuda website, you may receive an acknowledgement by SMS, email, WhatsApp, website notification, or any other communication channel. This acknowledgement only confirms that your order request has been received. It does not automatically mean that your order has been accepted or confirmed. An order shall be treated as confirmed only after successful payment, stock validation, serviceability check, internal confirmation, and any additional verification that may be required by Garuda.

Garuda may offer various payment options, including debit cards, credit cards, UPI, net banking, wallets, EMI, buy-now-pay-later options, consumer finance, bank offers, gift cards, store credit, cash on delivery where available, or other approved payment methods. All online payments are processed through authorised payment gateways, banks, card networks, UPI systems, NBFCs, finance providers, or other payment partners.

Garuda may deliver products through its own delivery team, logistics partners, courier partners, brand partners, or third-party service providers. Delivery timelines displayed on the website or communicated to you are estimated timelines and may vary due to stock availability, location, route conditions, customer availability, public holidays, weather conditions, traffic restrictions, logistics disruptions, large-item handling requirements, product size, or unforeseen events.

Certain products such as televisions, air conditioners, washing machines, refrigerators, water purifiers, dishwashers, furniture, modular furniture, recliners, beds, wardrobes, desks, and other large products may require installation, assembly, demonstration, or brand-authorised service support. Installation or assembly timelines may differ from delivery timelines and may depend on the brand, technician availability, customer availability, location, product type, and site readiness. Customers are responsible for ensuring that the site is ready for installation or assembly. This may include electrical points, plumbing points, drainage, wall strength, mounting space, ventilation, stabiliser requirements, internet connectivity, civil work, carpentry support, permissions, and adequate working space.

Cancellation eligibility depends on the product category, order status, payment status, dispatch status, delivery status, installation status, customisation status, procurement status, and applicable brand or seller terms. You may request cancellation before the order is packed, dispatched, specially procured, customised, installed, assembled, or delivered, subject to Garuda's Cancellation Policy. Certain orders may not be cancellable once processing has started, especially made-to-order furniture, customised products, special procurement products, clearance products, installed products, activated electronics, opened hygiene-sensitive products, or products purchased under specific promotional terms.

Returns, replacements, and refunds are governed by Garuda's Returns & Refunds Policy, which forms part of these Terms. Return eligibility may vary based on product category, brand policy, product condition, packaging condition, usage status, installation status, activation status, warranty terms, and the time elapsed from delivery. Products may not be eligible for return if they are used, installed, activated, assembled, damaged, altered, missing accessories, missing original packaging, missing serial numbers, tampered with, stained, scratched, dented, repaired by unauthorised persons, or handled in a manner inconsistent with normal inspection. Furniture, large appliances, televisions, personal care products, opened electronics, customised products, made-to-order products, clearance items, display pieces, and hygiene-sensitive products may have restricted return eligibility.

Products sold by Garuda may be covered by manufacturer warranty, brand warranty, seller warranty, extended warranty, service plan, or no warranty depending on the product category and listing details. Warranty terms are generally governed by the concerned manufacturer, brand, or warranty provider. Garuda may assist customers with warranty guidance, service centre information, installation coordination, and escalation support, but warranty approval, defect verification, repair, replacement, spare parts availability, and final resolution may remain under the control of the concerned manufacturer, brand, authorised service centre, or warranty provider. Warranty may not cover damage caused by misuse, mishandling, accident, liquid damage, voltage fluctuation, unauthorised repair, improper installation, physical damage, cosmetic wear and tear, pest damage, rusting, fabric stains, burns, cuts, scratches, dents, commercial usage, improper cleaning, incorrect assembly, relocation damage, or any exclusion stated by the manufacturer or Garuda. Customers should retain invoices, warranty cards, serial numbers, packaging, product manuals, and service documents for future warranty claims.

Garuda may offer exchange or trade-in programs for selected products, categories, brands, and locations. Exchange value may depend on the product type, brand, model, age, working condition, physical condition, accessories, market demand, and verification of the old product. The final exchange value may be revised, reduced, or rejected during physical inspection if the condition of the old product does not match the details provided by the customer. Garuda reserves the right to refuse exchange in cases of damaged, non-functional, counterfeit, locked, tampered, stolen, financed, disputed, incomplete, or unverifiable products. By submitting a product for exchange, you confirm that you are the lawful owner of the product and that the product is free from theft, claims, disputes, loans, encumbrances, or third-party rights.

You agree to use the Garuda website only for lawful, personal, and non-commercial purposes unless otherwise approved by Garuda in writing. You must not misuse the website, interfere with its functioning, attempt unauthorised access, upload malicious code, scrape data, copy content, manipulate prices, create fake accounts, misuse offers, submit false information, impersonate another person, abuse customer support staff, post offensive content, or engage in fraudulent activity. You must not use Garuda's website or services for resale, unauthorised commercial procurement, fake order placement, offer abuse, payment fraud, identity misuse, or any activity that may harm Garuda, its customers, partners, employees, systems, or reputation. Garuda reserves the right to suspend accounts, cancel orders, withdraw offers, block users, report illegal activity, or take legal action where misuse is suspected or identified.

Garuda may allow customers to submit ratings, reviews, comments, photographs, videos, suggestions, testimonials, service feedback, or other content on the website, social media pages, or customer communication channels. By submitting such content, you grant Garuda a non-exclusive, royalty-free, worldwide right to use, reproduce, edit, publish, display, distribute, and promote such content for business, marketing, customer engagement, service improvement, and promotional purposes. You agree not to submit content that is false, misleading, defamatory, abusive, obscene, discriminatory, threatening, unlawful, promotional, spam-like, infringing, or unrelated to your actual product or service experience. Garuda may moderate, remove, reject, edit, or decline publication of user content at its discretion.

All content on the Garuda website, including the brand name, logo, design, layout, text, graphics, images, videos, product presentation, icons, software, catalogues, banners, promotional material, and user interface, is owned by or licensed to Garuda unless otherwise stated. You may not copy, reproduce, modify, sell, publish, distribute, mirror, scrape, download, exploit, or commercially use any content from the website without prior written permission from Garuda. Brand names, product names, logos, trademarks, and images of third-party manufacturers displayed on the website belong to their respective owners and are used only for identification, listing, retail, description, and sale of genuine products.

The Garuda website may contain links or integrations with third-party websites, payment gateways, finance providers, banks, logistics providers, warranty providers, brand service portals, social media platforms, or external services. Such third-party services are governed by their own terms, privacy policies, operating rules, and approval processes. Garuda is not responsible for third-party content, policies, approvals, delays, failures, charges, rejections, service quality, or data practices. Customers should carefully review third-party terms before using any third-party service.

Garuda may collect, use, store, process, and share customer information for account creation, order processing, payment, delivery, installation, warranty support, service assistance, customer communication, marketing communication, fraud prevention, legal compliance, analytics, and service improvement. The collection and use of personal data will be governed by Garuda's Privacy Policy. Customers are advised to read the Privacy Policy carefully before using the website or placing an order.

Garuda makes reasonable efforts to keep the website and services available. However, we do not guarantee uninterrupted, error-free, secure, or continuous access to the website. The website may be unavailable or interrupted due to maintenance, updates, technical issues, internet failures, payment gateway downtime, cyber incidents, server downtime, third-party service disruptions, or events beyond our control. Garuda shall not be responsible for any loss, delay, failed order, failed payment, or inconvenience caused by temporary website unavailability or technical interruption.

To the maximum extent permitted under applicable law, Garuda shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary losses arising from the use of the website, purchase of products, delivery delays, installation delays, service delays, product unavailability, third-party failures, payment failures, data interruptions, loss of opportunity, or misuse of products. Garuda's liability, if any, shall be limited to the value of the product or service purchased by the customer in relation to the specific claim, subject to applicable law and policy terms. Nothing in these Terms shall limit any rights available to customers under applicable consumer protection laws.

You agree to indemnify and hold harmless Garuda International Electronics Private Limited, its directors, officers, employees, affiliates, partners, agents, service providers, and representatives from any claims, losses, liabilities, damages, penalties, costs, or expenses arising from your misuse of the website, breach of these Terms, violation of applicable law, fraudulent activity, infringement of third-party rights, misuse of offers, unauthorised account activity, or false information provided by you.

Garuda shall not be responsible for any delay, failure, or inability to perform its obligations due to events beyond its reasonable control, including natural disasters, floods, fire, strikes, labour issues, transport disruptions, pandemic, epidemic, government restrictions, war, civil unrest, public emergencies, internet failure, cyber incidents, payment gateway downtime, supplier delays, brand-level shortages, logistics interruptions, or any other force majeure event.

Garuda may update, modify, replace, or withdraw these Terms at any time. Updated Terms will be posted on this page with the revised effective date. Your continued use of the website after any changes are posted will mean that you accept the updated Terms. Customers are encouraged to review this page periodically.

For order-related concerns, product issues, payments, returns, refunds, warranty support, service concerns, delivery assistance, installation coordination, or general complaints, customers may contact Garuda using the details below:

These Terms shall be governed by and interpreted in accordance with the laws of India. Subject to applicable consumer protection rights, any disputes arising out of or relating to these Terms, the website, products, orders, payments, delivery, installation, returns, refunds, warranty, or services shall be subject to the jurisdiction of the competent courts at Bengaluru, Karnataka, India.

For any questions regarding these Terms of Use, please contact: